Terms & Policies



Honeymooners: Additional villa decorations with a/o Umbul-2, Balinese umbrella, Balinese traditional flower arrangements, Petal bath on arrival, Honeymoon cake for two persons.

Birthday / Wedding anniversary celebration: Special home-made cake and non-alcoholic fruit punch for two persons


The following resort facilities are free for use by in-house guests:

  • Swimming pool:  The main pool is located adjacent to restaurant <open from 07:00 to 19:00>.

  • Lap pool is located adjacent to the NATURA Spa <Open from 08:00 to 17:00>

  • Free DVD player


Checkout time is 12:00 hours. Late checkout is subject to availability. Late check out until 18.00 on the day of departure:  50% of room rate, after which a full room rate will be applied.


Official check in time is 14:00 hours. Early check in is subject to availability charge for 50% of room rate, before which a full room rate will be applied.

The Partner’s original service voucher contents instructions including billing has to be presented upon check-in.

Child Policy

Natura Resort and Spa may not be suitable for children under 12 years old unless the parents agree to keep them under supervision at all time. Maximum one extra bed can be placed in each villa category. Breakfast and an extra-bed already included in the above surcharge for a child

Occupation Policy

2 adults at Traditional Villa, Panorama View Villa, Panorama View Pool Villa, Valley View Villa, and Valley View Pool. 4 adults at Villa Panorama View Family Villa and Valley View Family Villa.

Children under 12 years old can stay free (Breakfast is not included) on existing bed sharing with the parents (Max 1 children at each villa).

Extra-bed Policy

Extra bed price is IDR 600,000++/bed/night include breakfast for adult. IDR 425,000++ for children under 12 years old. Max 1 extra bed at each villa.


Please note if the credit card details that you entered when book from our website is only kept for guarantee only and your credit card will not be charged, room payment will be settled upon arrival and extra expenses will be settled upon departure.

We accept payment in cash, debit card, Visa and Master Card


No-show and cancellation within 7 days prior to arrival date will be charged 100% of total reservation. Date modification may allowed depends on availability (Full payment in advance is required)

This flexible cancellation policy is only valid for direct booking.


April to October is comfortably warm with relatively low humidity. The average daily temperature hovers around 84ºF/27ºC. November to March is more humid, provides occasional tropical rainfalls normally lasting but a few hours at a time. The average daily temperature is a constant 92ºF/32ºC.

As we are located in the mountain area of Ubud it is recommended a light sweater be included in your luggage for the evening’s.                                                  


Visitors to Indonesia must posses a passport valid for at least six months upon arrival and proof of onward passage. Visa requirements are determined by nationality. Citizens of the United Kingdom, Australia, New Zealand, USA, Canada and Japan do not require visas and receive a maximum stay with a “tourist pass” for two months. Visitors from other countries should consult their local Indonesian consulates for visa requirements.